Informace k pobytu
Information below for arriving guests, valid throughout the year.
Below you will find important information about your arrival, accommodation and stay at Resort Mlýn Karolínka. This information is valid all year round.
To make your arrival as simple as possible and without unnecessary waiting, the standard check-in at our resort is completed conveniently online through the Alfred system.
Two days before your arrival, we will automatically send you an e-mail with all important arrival information and an invitation to complete the online check-in. The process is simple and can be completed comfortably in advance from your phone, tablet or computer.
After completing the online check-in, you do not need to wait at the reception or fill in any details on site upon arrival. Your access details will be sent to you automatically on the day of arrival at 8:00 in the morning.
The access codes become active only from the official check-in time, meaning from the time when your room can be entered. They are not active before that time.
Upon arrival, you can therefore go directly to your room and complete everything without unnecessary waiting.
Accommodation
Resort Mlýn Karolínka consists of two buildings:
Building A – Mlýn
Building B – adjacent building
Exact information about your room, arrival and access to the building will be sent to you automatically by e-mail before your arrival.
A card for activating the electricity in your room will be prepared for you, together with an information leaflet. In the leaflet, you will also find your personal Kiosk PIN, which is used for ordering services and consumption within the resort.2
Address and arrival
You can find us at:
Náměstí 57, 671 03 Vranov nad Dyjí
Arrival is from the lower part of the building, from the river side. Navigation may be inaccurate, so we recommend using the GPS location sent to you before your arrival.
Link to / URL for GOOGLE maps
Check-IN
Arrival and room access are available from 2:00 PM.
In July and August, from 3:00 PM.
If you are interested in an earlier check-in, please select this service when making your reservation. Reception will confirm by the following day whether early check-in is available for your selected room. If it is not possible, the additional fee will be automatically refunded.
If you prefer to be checked in personally by a member of our reception team, you can select the Assisted check-in at reception service when booking. This service must be ordered at least 24 hours before arrival. The price is CZK 200 per reservation.
Standard online check-in via Alfred is free of charge.
Stay with a dog
If you are travelling with a dog, please select this option when making your online reservation.
We can accommodate small dog breeds only, and acceptance always depends on the suitability of the selected room and your travel dates. Selecting the dog option during booking therefore does not automatically guarantee that your dog can be accommodated.
Reception will subsequently confirm whether the selected room is suitable for a stay with a dog. If we are unable to confirm the stay with your dog, the dog fee already paid will be automatically refunded.
The dog owner is responsible for keeping the room clean, for any damage to furniture or other hotel equipment, and for ensuring that the dog does not disturb other guests, especially by barking during the night. Dogs are also not permitted to stay or sleep in beds intended for guests.
If you are unsure whether your selected room is suitable, please contact reception before making your reservation:
E-mail: info@resortmlynkarolinka.cz
Telephone: +420 774 414 528
Payment for your stay
The remaining balance for your accommodation does not need to be paid immediately upon arrival.
It can be settled later, ideally the following day after breakfast, when everything is calmer and more convenient.
During your stay, all food, drinks and additional services can be conveniently charged to your room number. Additional services and consumption are then paid for at check-out.
Your final bill will be available at reception from 9:30 AM on the day of departure.
Check-OUT
Check-out is possible until 10:00 AM.
If you would like to leave later, please select the late check-out service when making your reservation. If late check-out is not available, the fee will be automatically refunded.
Reception
Reception is available mainly for check-out, final billing, outstanding payments and any questions between 9:00 AM and 11:00 AM.
If you have any questions or need assistance, we are of course happy to help.
Bistro
We are opening a new bistro in our resort, bringing you even more opportunities for refreshments and relaxation.
What can you find in the bistro?
You can look forward to quality coffee and other hot and cold drinks, cocktails, milkshakes, desserts and homemade cakes, as well as light meals.
Wellness
A unique atmosphere of relaxation and privacy awaits you in our wellness centre. You can enjoy a sauna with a Swim Spa (a combination of a hot tub and a small pool), which may be reserved for private use to provide the perfect relaxation experience.
We have also prepared a new luxury sauna with a cooling pool, available from February to May and again from September to December.
During the summer months (June to August), you can refresh yourself either in the outdoor pool (Building B) or in the indoor salt-water pool (Building A) with outdoor seating available.
Parking
The hotel car park is located approximately 350 metres from the hotel, which is about a 2–3 minute walk.
When arriving for check-in, you may stop directly in front of the hotel for the time necessary to unload your luggage. After that, please move your vehicle to the hotel car park.
The same applies at check-out, when you may briefly stop directly at the hotel to load your luggage.
Parking is an optional additional service and is charged as one fixed fee for the entire stay, not per night.
Please do not leave your vehicle directly in front of the hotel longer than necessary for unloading or loading luggage. This area must remain free for arriving guests and for normal hotel operations.
Before your arrival, we will send you the necessary information and the access code for the hotel car park, so everything is ready in advance.
Electric vehicle charging station
If you are travelling with an electric vehicle, you can use the public 2 × 22 kW charging station located directly by the Mill.
You also have the option of charging your vehicle at a lower rate at our hotel car park throughout your stay.
We look forward to your visit!
Resort Mlýn Karolínka